Samples Policy

We realise choosing promotional merchandise over the internet can be difficult without first seeing the actual product that you want to order, so we are happy to provide samples on request, however, we do have several requirements. Due to expenses incurred (as we have to pay for the samples from our factories) and the large volume of requests that we receive, please note the conditions below.

1. We ask that you shop around first and compare products and prices. If you would then like to move forward with an order but need to check the quality of the item we are happy to provide samples for you.
2. For our pen range, maximum free samples are 3 plastic pens or 2 metal pens (under the value of $20) and are requested to be returned within a 21 day period otherwise they will be billed out to you at the 100 unit rate.
3. For any of our stationery range the maximum dollar value is $20 or two types of any one style of product. All samples provided free of charge are requested to be returned within a 21 day period otherwise they will be billed out to you at the 100 unit rate
4. All Parker, Waterman or Sheaffer pen samples must be paid for before sending and are non refundable unless an order is placed and the sample is returned so it can be used as part of that order. Any pens not ordered are non returnable for a credit

We hope you can appreciate why we need to do this. We do want to make obtaining samples as easy as possible for you, but we also get a lot of people abusing this which adds greatly to the costs of the business, so we need to ensure as best as possible that the people requesting samples are doing so for a potential purchase of product and not just a free sample.

The Pens Only Team